Luckyboom support and verification
Luckyboom Online Casino is reached through a live chat that is open at all hours and through e-mail, and the verification documents are described here so that they can be sent before a payout is requested.
- Live chat
- in the site and the web app
- Support e-mail
- support@luckyboom.com
- General e-mail
- info@luckyboom.com
Channels
| Channel | Address | Note |
|---|---|---|
| Live chat | in the site and the web app | open at all hours |
| Support e-mail | support@luckyboom.com | written requests and documents |
| General e-mail | info@luckyboom.com | general enquiries |
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Verification
A photo ID, a recent utility bill and in some cases a selfie or a verification call are requested before a payout, and sending them in the first week of the account avoids a hold on the first withdrawal.
Account limits
Deposit, loss and session limits can be set from the account at any time, and a cooling-off period or a self-exclusion is arranged through the support team.
Frequently asked questions
- How fast does live chat answer?
- The chat is staffed at all hours and is the fastest channel for account questions.
- Where are documents sent?
- To support@luckyboom.com or through the upload form in the account.
- Can an account be closed temporarily?
- Yes, a cooling-off period or a self-exclusion is set through support.